卢西尔的（组织中的人际关系：技能与应用）第6版意在培养学生们对人际关系的应用和技能。本书中介绍的方法适合于那些愿意将更多的实践练习引入课堂的教授们和除理解概念外还愿意应用并培养他们日常生活和职业生涯所需技能的学生们。本书还平衡并综合了三个分支概念：对人际关系/组织行为概念清楚而简洁的认识；人际关系/组织行为概念在商界重要观点中的应用；人际关系/组织行为概念的发展。本书介绍的方法能够帮助读者理解这些概念并在各种实际环境中运用它们，最终融入自己的生活中。

◎ 作者

罗伯特·N·卢西尔（RobertN.Lu sier）获得萨尔曼州立学院（SalemStateCo11ege）商业管理专业理学学士学位，美国萨佛克大学（SuffolkUniversity）商业和教育专业双硕士学位以及纽罕文大学（UniversityofNewHaven）管理学博士学位。
卢西尔博士是美国斯普林菲尔德学院（SpringfieldCollege）的管理学教授，有超过25年的教学经验。他建立的开发和应用人际关系技巧的方法十分新颖，并被广泛应用于个人和职业生活中。

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◎ 目录

PARTIⅠNTRAPERSONALSKILLS:BEHAVIOR,HUMANRELATIONS,ANDPERFORMANCEBEGINWITHYOU
　1UnderstandingBehavior,HumanRelations,andPerformance
WhyHumanRelationsSkillsAreSoImportant
BehaviorHumanRelations,andOrganizationalPerformance
HumanRelations:Past,Present,andFuture
DevelopingHumanRelationsSkills
ObjectivesandOrganizationoftheBook
A se singYourHumanRelationsAbilitiesandSkills
　2Personality,Learning,andPerception
HowPersonality,Stre s,IntelligenceandLearning,Perception,andFirstImpre sions
AffectBehavi~HumanRelations,andPerformance
Personality
Stre s
IntelligenceandLearning
Perception
DevelopingPositiveFirstImpre sions
Attitudes,Self-Concept,Values,andEthics
HowAttitudes,JobSatisfaction,Self-Concept,ValuesandEthics
AffectBehaviog,HumanRelations,andPerformance
Attitudes
JobSatisfaction
Self-Concept
Values
Ethics
PARTⅡNTERPERSONALSKILLS:THEFOUNDATIONOFHUMANRELATIONS
　5OrganizationalStructureandCommunication
HowOrganizationalStructureandCommunicationAffectBehavir
HumanRelations,andPerformance
OrganizationalStructure
organizationalCommunication
Me sageTransmi sionChannels
Emotions
Crticism
　6DealingwithConflict
HowInterpersonalDynamicsAffectBehavirHumanRelations,andPerj
TransactionalAnalysis
A sertivene s
ConflictManagementStyles
ResolvingConflictswiththeCollaboratingConflictStyle
PuttingItAllTogether
PARTⅢLEADERSHIPSKILLS:INFLUENCINGOTHERS
　7LeadingandTrust
HowLeadershipAffectsBehaviog,HumanRelations,andPerformance
LeadershipTraitTheory
BehavioralLeadershipTheories
ContingencyLeadershipTheories
SituationalSupervision
PuttingtheLeadershipTheoriesTogether
SubstitutesforLeadership
DiversityandGlobalLeadership
Trust
　8MotivatingPerformance
TheImportanceofMotivation
ContentMotivationTheories
Proce sMotivationTheories
ReinforcementTheory
MotivationTechniques
DoMotivationTheoriesApplyGlobally?
　9EthicalPowerandPolitics
HowPowrPolitics,andEthicsAffectBehavior,HumanRelations,
andPerformance
Power
OrganizationalPolitics
Busine sEthicsandEtiquette
VerticalPolitics
HorizontalPolitics
DoPowrPolitics,andEtiquetteApplyGlobally?
　10NetworkingandNegotiating
HowNetworkingandNegotiatingAffectBehavirHumanRelations,andPerformance
Networking
Negotiating
DoNetworkingandNegotiatingApplyGlobally?
TheInfluencingProce s
PARTⅣLEADERSHIPSKILLS:TEAMANDORGANIZATIONABEHAVIOR,HUMANRELATIONS,ANDPERFORMANCE
AppendixAApplyingHumanRelationsSkills
Notes
Index